Terms And Conditions


Terms & Conditions (this “Agreement”) govern all aspects of the provision and use of FindHomeAway and services as made available from time to time.

If you do not agree with any of the terms of this Agreement, you must not access or otherwise use the Services. Your access to or use of any of the Services constitutes your acceptance of this Agreement.

FindHomeAway provides an online platform that connects Owners/Property Managers who have accommodations for rent(Hosts) with guests seeking to rent such accommodations (“Guests”) (each, a “Subscriber” and collectively, the “Subscribers”) Through the Services, Hosts may create listings for accommodations and Guests who are interested in such listings may book those accommodations by contacting the Host directly. You may browse the Website and review listings for accommodations as a visitor, but if you wish to check availability, book an accommodation or create a listing, you will need to contact the Host directly and potentially register through the Website to create an account.

The Services provided by FindHomeAway are on-line services and solutions for Property Owners and management of short-stay property rentals. The Services must only be used for supporting your rental property business and for no other purpose.

FindHomeAway is not a party to any rental or other agreement between you and any traveler. All issues related to the Properties and your business are your responsibility, including Cancellation policy, Refundable Policies, Availability and bookings, insurance, accounting tax, licensing, health and safety, complaints and advertising.

You must provide accurate and up to date information while signing up and using the services to communicate with you.

You agree to pay the annual subscription fee applicable to the Services (Fees) from time to time. If Fees are changed then FindHomeAway will update you by using the contact details you provide through your user account and if you disagree with the revised Fees then your Account will be deleted and this Agreement will also terminate.

Fees are non-refundable for any reason, except in case of a total failure by FindHomeAway to provide Services during the relevant billing period.

If you wish to dispute any Fee that FindHomeAway has charged to your credit/debit card, you agree to discuss such dispute with FindHomeAway and work towards a resolution. You expressly agree not to dispute Fees with your issuing credit/debit card company, which could result in a chargeback to FindHomeAway. FindHomeAway may make an immediately due and payable admin charge of US$ 150.00 in respect of chargebacks or declined, refused and/or returned payments.

From time to time FindHomeAway may grant prospective or targeted users discounted access to Services or a free trial period. FindHomeAway is under no obligation to make these discounts or special terms available to existing users. FindHomeAway may change or cancel discounts or special terms at any time at its preference.

FindHomeAway may employ third parties to help introduce new users. FindHomeAway may share at its preference some portion of your Fees with the third-party who may have helped introduce you to us.

FindHomeAway has a no-refund policy.

Exceptional refunds will be considered at the discretion of FindHomeAway only in the event of:

- a commitment we make in writing as a condition for a user’s decision to subscribe to or purchase a FindHomeAway service or solution has not been met, per the terms we set out in writing, or

- a commitment failing on our part to deliver service occurs,and we are unable to resolve it within 60 days of the requesting party bringing it to our consideration.

This Agreement will be effective from the date on which you create a user account, and will remain effective until terminated.

You may terminate your subscription yourself at any time by sending us an email to support@findhomeaway.com. Any other method of cancelation is not sufficient as your account will remain live in FindHomeAway system if not deleted.

FindHomeAway may terminate your account and this Agreement.

In particular, where any user directs threats, abuse or hostile treatment of any kind towards any FindHomeAway staff, then FindHomeAway may decide to permit such user to continue to access the Services but such user will not be entitled to receive any support from FindHomeAway.

On termination of this Agreement for any reason, No further Fees will be collected after termination. However, no refunds will be given except as expressly set out.

You agree to indemnify, defend and hold FindHomeAway, its related companies and staff harmless from and against any and all claims, liability, loss, damage, costs and expenses, including reasonable legal fees, any dispute which may arise between you and your guests or potential guests or any other third party.

FindHomeAway may access data stored on or transmitted through the Services to conduct research, operate and improve the Services and provide anonymous reporting for internal and external clients and business associates.

FindHomeAway will endeavour to keep your data secure and protected from accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access in accordance with applicable laws and regulations, and has in place up to date and fully tested and audited security systems, but does not make any guarantees in this respect, and excludes all liability for these matters to the extent permitted by applicable law.

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of FindHomeAway or that of our affiliates.

We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.

FindHomeAway reserves the right to modify this Agreement at any time by notifying you by any reasonable means including through the Services. The modified Agreement shall become effective forty five days from such notification, unless you accept the modified Agreement earlier. Such acceptance by you, or your continued use of any of the Services after expiry of the notice period of forty five days, shall constitute your acceptance to be bound by the terms and conditions of the modified Agreement.

You cannot assign this Agreement or any rights or obligations hereunder. FindHomeAway may freely assign this Agreement or any rights or obligations hereunder, without notice. UNDER NO CIRCUMSTANCES SHALL COMPANY BE LIABLE FOR ANY CLAIMS OR COMPLAINTS RELATED TO THE VARIOUS ISSUES OF LISTING, RELATED TO ACCOMMODATION OR RELATED TO RENTAL OF ANY GIVEN PROPERTY LISTED OR SHOWCASED ON THE SITE, INCLUDING WITHOUT LIMITATION, ALL THE CLAIMS AND RELATED DAMAGES AND LOSSES AND DAMAGES RELATED TO FRAUDULENT LISTING OR MISSELLING OR RENTING OF PROPERTY; PHYSICAL CONDITION AND MAINTENANCE RELATED CLAIMS OF LISTED PROPERTY, UNAVAILABILITY OF CERTAIN THINGS OR COMPLETE LISTED PROPERTY AND FAILURE OF LISTED PROPERTY TO CONFORM OR MATCH TO ITS DESCRIPTIONS.

Last Updated : March 15 2020